Landline Voicemail Packages:

Landline Basic
Maximum length of greeting 60 sec
Maximum number of messages stored in mailbox 10
Maximum length of each incoming message 60 sec
Length of time each played message will be stored 7 days
Landline Enhanced
Maximum length of greeting 120 sec
Maximum number of messages stored in mailbox 20
Maximum length of each incoming message 60 sec
Length of time each played message will be stored 10 days
Separate busy greeting for callers Included
Landline Premier
Maximum length of greeting 120 sec
Maximum number of messages stored in mailbox 50
Maximum length of each incoming message 120 sec
Length of time each played message will be stored 14 days
Separate busy greeting for callers Included
Maximum number of additional numbers that can share mailbox 5

Using the Voicemail System:

The following applies to all android and landline phones. iPhone voicemail may vary. The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

The first time you access your voicemail box, you will need to access it from the line that is attached to it. You will be asked to set up your mailbox and record your name and a greeting to be played to callers. The first time you log in, you will be walked through the setup process.

From your own phone:

1

Dial your voicemail access number. For landline, dial 435‑823‑9090; for wireless, dial 435‑823‑9090.

2

Enter your Personal Identification Number (PIN). A password will not be required on initial login.

3

If you have new messages, the messages will be identified.

4

After each message is played, you will be presented with the Message Playback Options.

5

After all messages have been heard, you will be directed to the Voicemail Main Menu.

From another phone:

1

Dial your own phone number. When you hear your greeting, press *.

2

When prompted, enter your PIN, followed by #.

3

If you have new messages, the messages will be identified.

4

After each message is played, you will be presented with the Message Playback Options.

5

After all messages have been heard, you will be directed to the Voicemail Main Menu.

Changing your pin:

1

Access your voicemail box.

2

From the Main Menu, press 4 to change your settings.

3

Press 3 for security options.

4

Press 1 to change your PIN.

Record a personal greeting:

1

Access your voicemail box.

2

From the Main Menu, press 3.

3

To set up a personal greeting, press 1.

4

To set up a system generated greeting or to change the recording of your name, press 3.

5

To change the greeting that callers hear when you’re busy, press 5.*

6

If you don’t record a personal greeting, a generic greeting will be played.

This option is only available in qualified packages.

Forwarding messages:

1

While listening to messages, you can send a copy of the message to another recipient.*

2

To forward the current message, press 5.

3

Enter a phone number, then press #. Repeat this step until you’ve entered all the desired destinations.

4

Press # when finished entering destinations.

Forwarding is only available to mailboxes within the STRATA voicemail system.

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